Refund Policy
Last Updated: January 2025
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Satisfaction Guarantee
We stand behind the quality of every magnet we create. Not happy? We'll make it right.
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Custom Products
Because all Mack Magnets products are custom-made with your personal photos, we cannot accept returns for change of mind. However, we understand that sometimes things don't come out as expected.
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Eligible for Refund
- Magnets received with print defects (blurry, incorrect colors, smudges)
- Damaged during shipping (cracked, chipped, broken)
- Wrong item received (incorrect photos or quantity)
- Significant quality issues that differ from the product description
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Not Eligible for Refund
- Change of mind after order has been processed
- Low-resolution photos provided by the customer (we recommend 300+ DPI)
- Minor color variations between screen and print (this is normal)
- Orders placed more than 30 days ago
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How to Request a Refund
1
Contact us
Email mackmagnets@gmail.com within 14 days of receiving your order
2
Include details
Your order number and a photo showing the issue
3
We'll respond
Within 24–48 hours with a resolution
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Resolution Options
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Wholesale Orders
Wholesale orders are subject to separate terms. Please review your wholesale agreement or contact us for details.